Alpha Starter Kit
description
review
α-shaped airway for enhanced satisfaction
Fast-charging, long-lasting battery
Fully-charged in 40 minutes
Red indicator color at 30% battery level
Useful Features and Additions
SmartPace vibration when usage reaches 15 puffs within 10 mins
Magnetic mounts and rotationally-symmetrical pods
Buttonless operation
Groundbreaking Technology
AlphaStreamTM Design
20+ patent-level innovations
Elongated α-shaped airway for flavorful vapor
Draw resistance 95% similar to that of a real cigarette
4th Generation FEELM
4th generation honeycomb atomizer
Softer throatfeel and richer flavors
Lowered risk of dry burn with wider atomizer inlet
4 Structural Improvements to Eliminate Leak
175% more durable compared to other pods
Condensation-trapping airway wall
Liquid silicone injection molding
Reinforced bottom
A Flavor for Every Mood
Specifications
RELX Alpha
American market leader
Puffs per pod
500
200
Puffs available per charge cycle
280
200
Charging time
40 minutes
40-60 minutes
E-liquid pod capacity
1.6ml
0.7ml
Buttonless operation
Vibrate notification for usage
Mouthpiece leak protection
Voltage protection
USB-C charging port
Size (cm; L×B×W)
11.2 × 2.3 × 1
10.16 × 1.91 × 0.635
Size (in; L×B×W)
4.4 × 0.9 × 0.39
4 × 0.75 × 0.25
Weight (g)
27.2
14
Weight (oz)
0.96
0.49
Battery capacity
340mAH
200mAH
testing and certification
The RELX Alpha has successfully passed multiple safety tests and certifications, including CE-RoHS standard.
faq
Purchase
Q:
What payment methods does the website accept?
A:
We accept payments made via Paypal, Visa or MasterCard credit/debit cards. We strongly recommend Paypal for faster payment experience. If you have encountered any payment issue, please contact our customer service team at
support@skywider.cn
Q:
How can I refer a friend to buy RELX Alpha？How much credits do I get for each friend I refer?
A:
If you refer a smoker or a vaper friend to buy the Alpha, we’ll give your friend 10% off, and you earn a $15 store credit via email seven days after their first purchase through your unique referral link. Please note that you can get the credit only when the friends you referred are new customers on our official website.
Q:
How much money can I save by switching to RELX Alpha?
A:
If you switch to RELX Alpha directly from cigarettes, you'll save approximately US$ 622 every year (assuming you consume 1 pack of cigarettes, with each pack costing around $5).
If you switch to RELX Alpha from other popular e-cigarettes, you'll save around US$ 256 above those devices every year, assuming those devices have pods with a capacity of 0.7ml.
If you switch to RELX Alpha from other popular e-cigarettes, you'll save around US$ 256 above those devices every year, assuming those devices have pods with a capacity of 0.7ml.
Q:
Can AlphaPods be refilled and reused？
A:
To ensure the quality of AlphaPods, they are for one-time use only, and are not designed for re-use. Please avoid tinkering with AlphaPods - doing so can void the warranty for the device as well.
Q:
Are AlphaPods compatible with the RELX Classic device？
A:
Due to the differing shapes, sizes, and technologies, AlphaPods are made for use only with the Alpha device.
Shipping
Q:
Which countries or regions can RELX Alpha be shipped to？
A:
RELX Alpha can be shipped globally excluding Singapore, Hong Kong(China), South Korea and Thailand, due to local regulations.
If your address is not available when checking out，please feel free to contact our customer service at support@skywider.cn
If your address is not available when checking out，please feel free to contact our customer service at support@skywider.cn
Q:
How much is the shipping fee？
A:
All orders $88 and above in value automatically qualify for free global shipping. Orders below this amount are subject to a standard shipping fee of US$ 9.99.
Q:
Do I need to pay customs duties for RELX Alpha？
A:
Customs duties differ across countries, and usually are the responsibility of the purchaser. However, as a RELX customer, your happiness comes first. If you encounter any customs fees, please make the payment and hold on to the receipt and proof of payment, and reach out to
support@skywider.cn
, and you will be reimbursed 100% for the duty paid within 15-20 business days.
Q:
How can I track my order status？
A:
You can expect to be informed via email and SMS text at two stages:
1. Post purchase, when your order is confirmed
2. After your order has been processed and is shipped out; this notice will contain your package’s tracking number
1. Post purchase, when your order is confirmed
2. After your order has been processed and is shipped out; this notice will contain your package’s tracking number
Customer Service
Q:
How can I contact the customer service?
A:
RELX Technology customer care can be reached via email at
support@skywider.cn
and we will reply to your email within 24 hours.
Q:
What is the warranty policy of RELX Alpha？
A:
We offer a standard 1 year warranty for any product issues. If you encounter any problems, please feel free to contact our customer service at
support@skywider.cn
Q:
When can I get a refund if I cancel my order？
A:
You can contact our customer service team through
support@skywider.cn
to cancel your order and get our refund anytime before your orders are shipped out.
However, if your order has already been shipped, it is no longer eligible for refund unless there is a product issue.
However, if your order has already been shipped, it is no longer eligible for refund unless there is a product issue.
